Refund policy

At Formul8, we want you to love your skincare experience. Because our products are formulated for direct skin contact, we follow a hygiene-first return policy to protect the safety and quality of every product for every customer.

Damaged or Wrong Item Received If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at Formul8.skincare@gmail.com with your order number and a photo of the product. We'll arrange a free replacement or full refund — no questions asked, parcel opening video required*

Unopened Products Unopened, unused products in their original packaging can be returned within 7 days of delivery for a refund or exchange. Shipping charges for such returns are borne by the customer unless the return is due to our error.

Used/Opened Products Due to the personal and hygienic nature of skincare products, we're unable to accept returns on opened or used items unless the product is proven defective.

Refund Processing Approved refunds are processed within 5–7 business days to your original payment method, or as store credit if you paid via Cash on Delivery.